Have questions about our cleaning services? Here are some helpful answers about how Maison STL Cleaning works, what is included, how to prepare, and what to expect before your appointment.
Our cleaning services cover the main areas of your home or space, including kitchens, bathrooms, bedrooms, living areas, and common areas. Depending on the service selected, tasks may include dusting, wiping surfaces, vacuuming, mopping, cleaning mirrors, disinfecting high-touch areas, and general upkeep.
Maison STL Cleaning offers standard cleaning, deep cleaning, move in and move out cleaning, rental cleaning, commercial cleaning, and flexible add-on services. Each service can be adjusted based on the size, condition, and needs of your space.
Standard cleaning is best for regular maintenance and keeping your space fresh. Deep cleaning is more detailed and is recommended for first-time cleanings, seasonal cleaning, or homes that need extra attention on buildup, baseboards, corners, fixtures, and hard-to-reach areas.
Pricing depends on the size of the space, type of cleaning, condition of the property, number of rooms, requested add-ons, and estimated cleaning time. We provide a personalized quote based on the details you share with us.
Cleaning time depends on the size and condition of the home or business, along with the type of service requested. Deep cleanings and move in or move out cleanings usually take longer than regular maintenance cleanings.
We recommend clearing floors and surfaces, putting away personal items, moving dishes or food, securing fragile items, and making sure pets are safely contained. This helps our team work more efficiently and focus on the cleaning itself.
No, you do not need to be home as long as we have clear access instructions. You may provide a key, door code, garage code, lockbox details, or another approved access method before the appointment.
Yes. You can request cleaning for specific rooms or areas of the home. Please let us know your priorities before the appointment so we can plan the service properly.
Yes. Special instructions are always welcome. You can share notes about priority areas, delicate surfaces, areas to avoid, preferred products, or any specific cleaning requests before your scheduled service.
Maison STL Cleaning can bring the needed cleaning supplies and tools. If you prefer us to use specific products, please let us know in advance and have them available at the property.
Yes, we clean homes with pets. We simply ask that pets are safely secured during the appointment so our team can clean comfortably and safely.
The number of cleaners depends on the size of the property and the type of service requested. We assign the right team based on the cleaning needs, schedule, and service details.
If we cannot enter the property at the scheduled time because of missing keys, incorrect codes, or no access instructions, the appointment may need to be rescheduled and may be treated as a late cancellation.
Yes. We offer add-on services such as inside oven cleaning, inside refrigerator cleaning, interior cabinet cleaning, and other custom requests when available. Add-ons should be requested before the appointment so we can schedule enough time.
You may request extra tasks on the day of service, but they depend on team availability and the time reserved for your appointment. Additional charges may apply for extra work.
Maison STL Cleaning does not provide carpet shampooing, mold removal, pest cleanup, exterior cleaning, heavy lifting, full home organization, or hazardous waste cleanup. Our services focus on residential, rental, and light commercial cleaning.
No, we do not move heavy furniture or appliances. For safety reasons, our team only moves light items when needed and when it is safe to do so.
We always do our best, but some stains, hard water marks, grease buildup, or long-term residue may not be fully removable in one cleaning. Results depend on the surface condition and how long the buildup has been there.
Payment details can be confirmed when booking your service. Payment is typically due on the day of service unless another arrangement has been approved in advance.
Yes, you can reschedule or cancel your appointment. We recommend contacting us as early as possible so we can adjust the schedule and avoid any late cancellation issues.
Tips are never required, but they are always appreciated if you are happy with the service.
Your satisfaction matters to us. If something was missed, please contact us as soon as possible so we can review the concern and do our best to make it right.
We can confirm appointment details before the service. Arrival times may vary slightly depending on the day’s schedule, traffic, and the length of previous appointments.